Refund policy

Shipped Orders

Order Delays:

If an order is in transit, is pending or expired beyond 60 days from the original shipping date (45 days for U.S. orders and 110 days for Brazil), a refund or substitute product will be sent. Exceptions apply to certain shipping methods and destinations.

Delivered Orders:

No refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.

Damaged Products:

A full refund or replacement is provided for items that arrive damaged within 30 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted for approval prior to a refund being processed.

Incorrect or Missing Products:

A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted for approval prior to a refund being issued.

Order Cancellations:

Please place your order(s) after careful consideration as 'change of mind' cancellations are not acceptable. If orders cannot be fulfilled from our end a full refund will be provided.